Questions about your accident claim?
We’ve answered some of the most common questions about non-fault accident claims, replacement vehicles, repairs and recovery.
If you can’t find what you’re looking for, speak to our team on 03300 10 10 99 and we’ll explain how we may be able to help.
About Britannia & how we can help.
Start here if you’re new to accident management or aren’t sure what Britannia does.
What does Britannia Vehicle Rentals do?
Britannia Vehicle Rentals is a UK-based accident management company supporting drivers following non-fault road traffic accidents. We can help with replacement vehicles, vehicle repairs, recovery, claims handling and insurer liaison.
What is accident management?
Accident management brings together the practical services you may need following an accident. Rather than arranging everything separately, our team can help coordinate services such as a replacement vehicle, recovery, repairs and the handling of your claim.
Do you operate nationwide?
Yes. Britannia supports drivers across the UK and works with a nationwide network of vehicle suppliers and approved repairers.
How do I start a claim?
You can start your claim online or call our team on 03300 10 10 99. We’ll ask for some information about the accident, your vehicle and the circumstances so we can assess how we may be able to help.
START YOUR CLAIM →Can Britannia help with my accident?
Eligibility depends on the circumstances of your accident and claim.
AM I ELIGIBLE? →What is a non-fault accident?
A non-fault accident is generally one where another party was responsible for causing the collision. Our team will review the circumstances of your accident to determine whether we can assist.
How do I know if I’m eligible?
Eligibility depends on the individual circumstances of the accident. Tell us what happened and our team can assess the information available and explain whether we may be able to assist with your claim.
Can you help if I’ve already reported the accident to my insurer?
Speak to our team and explain what has already happened with your claim. We can review your circumstances and let you know whether we’re able to assist.
What information will you need from me?
We’ll usually need details about what happened, information about your vehicle and any details you have about the other vehicle or driver. If you’ve already received information relating to the claim, it’s useful to have that available too.
Staying mobile while yours is off the road.
We can arrange suitable replacement vehicles for eligible non-fault drivers.
Can I get a like-for-like replacement vehicle?
Where your claim and circumstances allow, we’ll aim to provide a suitable like-for-like replacement based on the vehicle you’ve been left without. Availability and the individual circumstances of your claim will apply.
What types of replacement vehicles do you provide?
Britannia can arrange replacement cars, vans, taxis and motorcycles for eligible drivers, depending on the vehicle you’ve been left without and the circumstances of your claim.
Can you provide replacement vans for business use?
Yes, we support commercial and business drivers following non-fault accidents and can arrange suitable replacement vans where the claim is eligible.
Can you provide replacement taxis?
We support taxi and private hire drivers and can help arrange suitable replacement vehicles, including plated vehicles where appropriate and available.
Do you provide replacement motorcycles?
Yes. We can assist eligible motorcyclists with suitable replacement motorcycles following a non-fault accident.
Can my replacement vehicle be delivered?
Depending on the circumstances and location, we can help arrange delivery and collection of your replacement vehicle at a convenient location.
What happens to my damaged vehicle?
Britannia can help coordinate recovery and repairs as part of the accident management process.
Can you arrange repairs to my vehicle?
Yes. Where required, Britannia can help coordinate repairs to your accident-damaged vehicle through our network.
What if my vehicle isn’t safe to drive?
If accident damage has left your vehicle unsafe or unable to be driven, we can help arrange vehicle recovery as part of an eligible claim.
Can you arrange both recovery and a replacement vehicle?
Depending on your circumstances, we can help coordinate recovery of your damaged vehicle while also arranging a suitable replacement vehicle to help keep you mobile.
What if my vehicle is written off?
If your vehicle is considered a total loss, speak to our claims team. We can explain how we may be able to assist while the claim is being dealt with.
Understanding the claim process.
Our team will explain how the arrangement works before you proceed.
Do I have to pay upfront?
For an eligible non-fault claim, you won’t be asked to fund our services upfront. Our team will explain the arrangement and how it applies to your circumstances before you proceed.
Who deals with the other insurer?
As part of our accident management service, our experienced claims team can help manage insurer liaison and the wider claims process on your behalf.
Will someone manage my claim from start to finish?
Our claims team can help manage the process from start to finish, coordinating the relevant services and keeping the claim moving.
I’m not sure whether I have a claim. Can I still call?
Yes. If you’re unsure whether we can help, call us on 03300 10 10 99 and tell us what happened. Our team can discuss the circumstances with you and explain the next steps.
Speak directly to our team.
Every accident is different. If your question isn’t covered above, give us a call and we’ll talk through your circumstances.
No-obligation advice about your accident and how we may be able to help.
Had a non-fault accident?
Start your claim online or speak to our team and we’ll explain how we can help.