Keep moving after a non-fault accident.
If your vehicle has been damaged in a non-fault accident, you may be eligible for a suitable replacement vehicle on a credit hire basis while your own vehicle is unavailable.
A replacement vehicle without paying the hire cost upfront.
Credit hire can provide an eligible non-fault driver with a temporary replacement vehicle while their own vehicle is unavailable following an accident.
Rather than paying the hire charges upfront, the cost is generally pursued from the at-fault driver’s insurer as part of the claim.
Eligibility depends on the individual circumstances of the accident and claim. Our team will assess your circumstances before any credit hire agreement is entered into.
Helping minimise disruption after an accident.
Being without your vehicle can quickly disrupt everyday life. Where credit hire is suitable, we’ll work to get you mobile again.
Suitable replacement vehicle.
Where appropriate, we’ll aim to provide a replacement vehicle suitable for your requirements and comparable to the vehicle you’ve been left without.
No upfront hire payment.
For eligible claims, you don’t pay the vehicle hire charges upfront. Recovery of those charges is pursued as part of the claim.
Helping get you moving.
Our team can arrange your replacement vehicle and coordinate the process to minimise the disruption caused by the accident.
Credit hire isn’t automatically suitable for every claim.
Our team will review the circumstances of your accident and your need for a replacement vehicle before confirming whether credit hire may be appropriate.
The accident wasn’t your fault.
There should be reasonable grounds for holding another party responsible for the accident.
You need a replacement vehicle.
We’ll discuss your circumstances and why you require a vehicle while your own is unavailable.
Your vehicle is unavailable.
Your vehicle may be unroadworthy, undergoing repairs or otherwise unavailable following the accident.
The claim is suitable for credit hire.
We’ll assess the circumstances and explain the relevant terms before you decide whether to proceed.
From accident to replacement vehicle.
Our team will guide you through each stage and explain what happens next.
Tell us what happened.
Give us the details of the accident, your vehicle and the other party involved.
We assess your circumstances.
We’ll establish whether we can assist and whether credit hire is appropriate for your claim.
We arrange your vehicle.
If your claim is accepted, we’ll arrange a suitable replacement vehicle based on your requirements.
We manage the hire.
We’ll work with the relevant parties while your own vehicle is repaired or your claim progresses.
Credit hire is different from a courtesy car.
Credit hire is provided under a credit agreement. The hire charges are deferred rather than paid by you at the start of the hire, and recovery of those charges is normally sought from the at-fault party’s insurer.
Before entering into an agreement, we’ll explain the relevant terms, your responsibilities and how the recovery process works so that you can make an informed decision.
Find out if we can help.
Tell us what’s happened and our team will assess your circumstances and discuss the options available to you.